Rest Assured, Epermarket is Here For You

By Shanghai Family 2022-03-18 13:08:10

As Shanghai continues to muddle through these uncertain times, Epermarket wants customers to know they are doing all they can to ensure continued service all in the community as best as possible.

Who Are Epermarket ？

Epermarket started as a small company with a simple idea for better food safety 10 years ago. It has now become one of the leading online foreign grocery platforms across China with the goal to bring safe, high quality, and healthy foods and products right to your door.

Epermarket has rapidly grown into a full-scale operation with over 300 employees, multiple platforms in three different languages with over 8,000 of the best products from around the world. Epermarket’s mission is not only to bring you high quality, healthy, and affordable foods and products, but also to give a big resounding thank you to everyone. They want the community to know that the support and trust you put in Epermarket has been the biggest drive towards continued growth and success throughout the years!

What They Are Doing Right Now

Epermarket’s fantastic sourcing department is working around the clock to keep so many items in stock. Fresh vegetables and fresh meat in particular are becoming increasingly hard to source, luckily by having great relationships with suppliers, and through unique partnerships with more than 38 farms, they are able to maintain the best levels of stock wherever possible.

In order to maintain high stock levels, and to prepare for any temporary closures of suppliers, Epermarket will be increasing internal shelf life protocols. Epermarket is extremely proud of the policy and efforts to ensure that products are stored based on the minimum shelf life as opposed to the maximum.

For example, organic vegetables in China have a five day shelf life, but Epermarket will normally only keep vegetables for two days. However, during this period vegetables will kept in stock for up to a maximum of three days. Likewise, fresh meat has a 3-5 day shelf life but under normal circumstances it is only kept for one day. However, it will increase to two days during this time to help ensure continued service to all clients with a full range of stock.

All of these measures are temporary, and as soon as Epermarket is able to continue normal service again, they will return to previous shelf life protocols. Rest assured that Epermarket will maintain food safety standards and quality assurance.

Epermarket understands that this current situation is difficult for everyone, but will continue to do all they can to remain fully stocked, operational and at your service throughout. Rest assured that no matter how events unfold in the near future, Epermarket will ensure every customer continues to receive a positive shopping experience, each and every time. These are challenging times for everyone, but Epermarket will continue to do their best – Epermarket is here for you!

Contactless Deliveries

Contactless deliveries will continue to operate to best protect you and their team, where orders are packaged in cardboard boxes and delivered to the most convenient location, either outside your door, or if your compound is shut, to the designated area. Epermarket will then send an SMS to let you know it’s received.

A Little Something Extra

Try Epermarket today and get ¥30 off your order by entering the code

EPER30

upon checkout and treat yourself to a little something extra at a time you most deserve it!

And if you’ve never shopped with Epermarket before, join today and enjoy a free bottle of wine with the first order of over 190 RMB.

Should you have any queries, the Customer Service team is on hand to help. They are available daily from 8am - 10pm on service@epermarket.com or 400-776-0776

Alongside the well-stocked meat and vegetable range, there is plenty of products in stock to get you through any lockdown situation!

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